norsu Policies
Something not quite right in your recent purchase? Find out all you need to know about returns and refunds below...
The “With Love” giveaway is now closed.
Congratulations to the winner @sharni_shiny
Competition period Monday 22 April 8:00pm AEST until Sunday 28 April 2024 12:00pm AEST.
Only open to Australian Residents.
1x Winner drawn Sunday 28 April 2024 and will be notified via Instagram.
Instagram is in no way affiliated with this competition.
The prize is $5,000 worth of beautiful products from our friends Baya, Lottie Rae and norsu interiors.
Winner's name will be published here on the norsu website until 29 May 2023.
Our discount codes sadly exclude several brands including Robert Gordon Interiors, Ethnicraft furniture, Zenn Design, Tracey Mock and original art, Kimmy Hogan, eStyling services, norsu Design services, Frank Green and norsu gift cards.
We get it, it can be hard to picture how things will look in your space! At norsu interiors we want to make your shopping experience as easy as possible. That’s why we offer full refunds within 14 days of your purchase, and exchanges within 21 days of your purchase.
Unfortunately, non-stocked or custom ordered pieces cannot be refunded once they have been ordered with our supplier. This includes furniture, mirrors, framed artwork, lighting, rugs and custom-made cushions.
Items purchased during our sale period cannot be returned or exchanged. Sale items are clearly marked on the product page and/or at the checkout.
Please email us at info@norsu.com.au to notify our team you wish to return/ exchange.
We will need to receive the item(s) back to us in the same condition it was delivered to you – unopened, unused and in original packaging.
Postage will need to be prepaid by the customer. We recommend you ship via Registered Post, as you assume risk of lost, theft or damage during transit.
norsu interiors will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Unfortunately, non-stocked or custom ordered pieces cannot be refunded once they have been ordered with our supplier. This includes furniture, mirrors, framed artwork, lighting, rugs, Pick-A-Wall products and custom-made cushions.
Bummer! Sometimes these things happen. If you have received a damaged item, or an item that you did not order, please take a photo and email us at info@norsu.com.au as soon as you receive your order and we will get back to you asap!
If you believe an item is faulty, please email us at info@norsu.com.au with a detailed description and any photos you are able to provide.