norsu Policies
Something not quite right in your recent purchase? Find out all you need to know about returns and refunds below...
Our discount codes sadly exclude several brands including Robert Gordon Interiors - lighting and basins, Ethnicraft furniture, Zenn Design stools, Original art, Kimmy Hogan, eStyling services, norsu Design services, Frank Green, Flowedose Christmas wreaths and norsu gift cards.
We get it, it can be hard to picture how things will look in your space! At norsu interiors we want to make your shopping experience as easy as possible. That’s why we offer full refunds within 14 days of your purchase, and exchanges within 21 days of your purchase.
Unfortunately, non-stocked or custom ordered pieces cannot be refunded once they have been ordered with our supplier. This includes furniture, mirrors, framed artwork, lighting, rugs and custom-made cushions.
Items purchased during our sale period cannot be returned or exchanged. Sale items are clearly marked on the product page and/or at the checkout.
The norsu Sale runs until 30 June 2024 or stock sold out.
No backorders available.
No exchanges or refunds on all sale items. All sales are final.
Not to be used in conjunction with any other offer or discount.
Please email us at info@norsu.com.au to notify our team you wish to return/ exchange.
We will need to receive the item(s) back to us in the same condition it was delivered to you – unopened, unused and in original packaging.
Postage will need to be prepaid by the customer. We recommend you ship via Registered Post, as you assume risk of lost, theft or damage during transit.
norsu interiors will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Unfortunately, non-stocked or custom ordered pieces cannot be refunded once they have been ordered with our supplier. This includes furniture, mirrors, framed artwork, lighting, rugs, Pick-A-Wall products and custom-made cushions.
Bummer! Sometimes these things happen. If you have received a damaged item, or an item that you did not order, please take a photo and email us at info@norsu.com.au as soon as you receive your order and we will get back to you asap!
If you believe an item is faulty, please email us at info@norsu.com.au with a detailed description and any photos you are able to provide.