RETURNS & EXCHANGES
Our Change of Mind Policy
At norsu Interiors, we understand that sometimes things just don’t work out. That’s why we’re happy to offer a refund or exchange on most full-priced items for change of mind, provided the following timeframes and conditions are met:
Change of mind timeframes:
• In-store: within 30 days of purchase
• Online (Australia/New Zealand): within 30 days of delivery
Merchandise returned within the above timeframes can be exchanged or refunded (subject to the conditions below and consumer guarantees under Australian Consumer Law).
Returns must meet the following conditions:
• Proof of purchase is provided
• Items are unused, in original condition, and in their original packaging
Items purchased during our sale period can be returned or exchanged within 7 days.
norsu interiors will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please note: exclusions apply to custom and made-to-order items.
Due to the nature of custom orders, we are unable to offer change of mind refunds or exchanges on the following:
Furniture, Mirrors, Framed artwork, Lighting, Rugs, Pick-A-Wall products, Custom-made cushions
Once these pieces have been ordered with our supplier, they are considered final sale.
If you’re unsure whether your item is eligible for return, our friendly team is always happy to help - just get in touch.
INCORRECT ITEM / FAULTY / DAMAGED ON ARRIVAL
Sometimes these things happen. If you have received a damaged or faulty item, or an item that you did not order, please take a photo and email us at info@norsu.com.au as soon as you receive your order and we will get back to you asap!
DISCOUNT CODE EXCLUSION
Our discount codes sadly exclude several brands including Robert Gordon Interiors - lighting and basins, Ethnicraft furniture, Zenn Design stools, Original art, Kimmy Hogan, norsu Design & eStyling services, Frank Green, norsu Cabin vouchers and stays, and norsu gift cards.
Our discount codes sadly exclude several brands including Robert Gordon Interiors - lighting and basins, Ethnicraft furniture, Zenn Design stools, Original art, Kimmy Hogan, norsu Design & eStyling services, Frank Green, norsu Cabin vouchers and stays, and norsu gift cards.