Customer Care

Visit our Store

We are thrilled to reopen our doors just in time for the gifting season. Visit our norsuHOME concept store at 148 Burke Road, Malvern East VIC 3145
1300 120 442
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Opening hours:
Monday to Friday - 10am - 5pm
Saturday - 10am - 5pm

Contacting our Team

At norsu we pride ourselves on superior customer care and our team is always here to help. Whether it relates to a product enquiry, a shipping question or for some styling advice...please drop us a note.

For all customer care related enquiries please email us at: info@norsu.com.au.

For styling advice or to book a consultation please email us at: styling@norsu.com.au. 

For all press enquiries please email us at: info@norsu.com.au.

Need immediate help? Feel free to reach us vis our website live chat between 8am-9pm.

 

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Returns & Exchanges

Our norsu team wants to you to utterly adore the items you purchase from us. If you're not head over heels, you can return or exchange your purchase following the below instructions and terms and conditions. If you have any questions, please do not hesitate to contact our customer care at info@norsu.com.au.

    • On stocked items we are happy to offer a full refund or exchange within 7 days of purchase with the original proof of purchase
    • The item must be in original condition with no damage to the item or the packaging.
    • All returns must be sent to norsu interiors, 148 Burke Road, Malvern East Vic 3145, Australia.
    • It is recommended that you use registered post or a trackable courier as we cannot accept responsiblity for items damaged or lost in transit to us.
    • Any refund amount will be less the shipping charge.  Shipping charges will be waived only if the returned item is faulty.
    • Please choose carefully as we do not offer refunds or exchanges for change of mind on purchases of non-stocked or custom items.  This includes furniture, mirrors, framed artwork, lighting, rugs and custom made cushions. 
    • Refunds will only be offered on these lines if the item is faulty. 
    • Should you receive an item that is faulty, please advise norsu interiors within 7 days of receiving it. Refunds may take up to 3 business days to appear in your account.
    • No refund or exchange will be offered on sale items.
    • norsu interiors reserves the right to update these terms and conditions without notice.